My Sentiment ExactLee has been going strong for eight years and I’ve rarely ever used it as a platform for my upset with a company. Usually I’m able to work out issues with customer service departments but unfortunately this wasn’t the case here. No, instead I was sold an Asus lemon unit that the company just won’t cop to. Let me explain.
You’ll see in this Asus C300 review I wrote while working with Ebay that I was quite happy with the computer I purchased in March of this year. I did mention however that’d I’d only been using it a short time. I felt like it was light, compact and full of power.
Asus C300 Lemon Issues
At the beginning of September when the computer was still well within warranty it crashed. Chrome Is Missing Or Damaged appeared on the screen for no reason I could understand. There was the possibility of a recovery process that failed. I contacted you and you agreed to fix it after making me pay to ship it to you at nearly $40. I received the unit back and I’d hoped it was good as new.
However near the end of October the Asus c300 crashed again. It’s upsetting when it happens because it is at no fault of my own. It will be on my lap, or I’ll come back to the Chromebook after having been away to find the screen Chrome is Missing or Damaged.
Once again I wrote Asus and told them that I thought this computer was probably a lemon. I mean the c300 gets good reviews all over the web. This glitch isn’t normal so please just send me a new unit. You of course refused and wanted me to send it in once again. I refused to pay for shipping. Asus was nice enough to offer a complimentary shipping label, which apparently ships by viking boat, but at least it was free.
I sent you my Chromebook on the 29th of October and you sent it back to me on the 10th of November. In between that time your systems were down and I could receive no updates on service. When the computer finally arrived I was hesitant to save anything to it, or even get comfortable with it.
I was smart, because not even a month later on December 2nd Chrome is Missing or Damaged showed up on my screen once again. And again I wrote the company this time all but begging for a replacement computer. Asus was spending more money on shipping than this c300 cost them. It was more than apparent I received an Asus LEMON model but for a 3rd time no one would listen. They told me I was eligible for a refurbished unit replacement.
“A what?” I asked. “If you’ll please send in your current Asus c300, with the complimentary shipping label, we will send you the same model in a refurbished unit once yours is received.” This is what I was told. And really Asus, I’m on to you. Do you think I don’t know what you’re doing? You are going to try and “fix” my lemon model once again and send it back to me. The problem here is that I have already accepted two “refurbished” units from you and that didn’t work out. Why should I trust your refurbished models now?
What I’m Asking From Asus
The facts are clear, I have an Asus c300 lemon, a bad egg. I understood the first time when you wanted the chance to fix it, but the second time was questionable and the third time is completely unacceptable. I’d like a new Chromebook please. I’m not asking for something over the top. I don’t trust your refurbished model, I honestly think it will be the same computer I just sent you. So contact me, I have all the case info you’ll need to look into this problem. My email is [email protected]
Until then I will tell my followers they should not be purchasing an Asus when they start a blog, or buy a gaming computer for their children at Christmas or need a Chromebook for traveling.
Thanks for reading.