Why Switching My Phone Service Put Me in the Third Ring Of Hell
I’ve had an analog phone line with the same phone number for 22 years. I know, I know, who has a hard line in their house anymore? Old folks like me, I guess. I simply hate to talk on my cell. I never know where it is, I can’t hear it half the time because it’s buried at the bottom of my purse, it’s too small and the list goes on. Problem is that my lines keep getting wet and I get that terrible crackling. I’ve had the phone company out 3 times to fix it to no avail, so I bit the bullet and called my local cable service to upgrade to their triple play cable, internet and phone service. Little did I know that switching my phone service would put me in the third ring of Hell.
Dealing With Customer Service
“Thank you for calling your local cable provider, to speak to a technician press 1, or to speak directly to Satan, press 2” Of course this is not how they actually answer their customer care line, but it sure would save their clients a lot of heartache if it were. To be fair, I’ve used my local cable and internet company for 22 years and I’m not at all unhappy with the service, I pay a King’s ransom for it, but I could not live without my main source of entertainment, so I pay the enormous fee. According to all the promotional ads, having the triple play will save me money and I no longer will have all that static and crackling when I make a call. It’s a win-win, or so I think.
What they don’t tell you in the ad is that the pricing is a la carte. You literally pay extra for everything including installation. “Installation, I’ve, been a good paying loyal customer for 22 years and now you want to charge me almost $200.00 to upgrade my service with you?” This must be a joke? After arguing that point with the sales girl and attempting to end my transaction, they got my point and agreed to waive the fee, but I will have to call back after I get the bill to inform their billing department of that fact. Annoyed, but tired of thinking about it, I took the next available appointment, Monday, between 3:00 and 5:00 PM. Alright, I’ll take a day off work, and use that time to watch all the junk I’ve been storing on my old DVR.
The installation hide and seek
5:00 PM came and went, they must have gotten hung up on another job, I think. By 5:30 PM I decide I better call to see what is going on. Finding a phone number is like a mouse looking for the cheese at the end of a maze, it’s not printed anywhere on the conformation and its buried deep in the web site (they want to put their customer first, as long as they never have to talk to them apparently). “Your appointment has been cancelled by a third party vendor, I’m sorry but all you can do is start over with sales”, WHAT? This is when that 400 pound Gorilla who lives deep inside of me comes out.
One more time with feeling
Long story, but after 2 hours on the phone I find out that the original sales lady never had me go through the digital prompts that gave the cable company the permission to obtain my phone number from AT & T, and because there was no number to install, they cancelled the order. No notice to me, no email cancelling the order, nothing. The new sales rep says he took care of everything and gave me the next available appointment. They were really sorry for the inconvenience, but that didn’t really make up for my lost vacation day. I’m dreading what will happen once the new equipment is installed. Pray for me.